1) Agreement to Terms
These Terms of Service ("Terms") are a binding agreement between you and AudioScribeX. You accept the Terms by creating an account, clicking "I Accept," or using the service. If you do not agree, do not use the service.
We may offer the service via web, API, and related interfaces. Supplemental terms may apply to certain features (for example, billing or enterprise features). Those supplemental terms become part of these Terms.
2) Eligibility & Accounts
- You must be able to form a binding contract where you live, and you must comply with applicable laws. If you use the service on behalf of an organization, you represent that you are authorized to bind that organization.
- You are responsible for your account credentials and for maintaining security (for example, choosing strong passwords and enabling two-factor authentication when available). You are responsible for activity that occurs under your account.
- We may contact you at your account email about security, privacy, billing, or product changes. See our Privacy Policy for how we handle personal data.
3) Acceptable Use
You agree not to misuse the service. For example, you will not:
- Upload, process, or share illegal content; violate others’ rights (e.g., copyright, privacy, publicity); or attempt to generate or distribute harmful content.
- Probe or disrupt our systems; bypass rate limits; scrape or bulk-export data except via documented export features.
- Resell the service without our written permission, or misrepresent your relationship with AudioScribeX.
- Use the service in high-risk contexts where errors could cause injury, death, or significant property/environmental damage.
4) Audio, Transcripts & AI Output
- You retain ownership of your audio and uploads. You grant us a limited, revocable license to process your content solely to provide and improve the service (e.g., transcription, diarization, formatting, and delivery).
- Transcripts and AI-generated output can contain errors or omissions and should be reviewed before relying on them. You are responsible for how you use outputs.
- If you share files or links, you are responsible for choosing the right audience and permissions.
5) Privacy & Security
We describe our data practices in the Privacy Policy. We implement reasonable technical and organizational safeguards, but no system is perfectly secure. You are responsible for maintaining appropriate security on your devices and networks.
6) Plans, Billing & Refunds
- Paid plans are billed via our payment processor (e.g., Stripe). Taxes may apply. You authorize recurring charges until you cancel.
- You can change or cancel your plan via the app’s billing settings. Changes take effect at the next billing cycle unless otherwise noted.
- Except where required by law, fees are non-refundable once a cycle has begun. We may offer pro-rated refunds or credits at our discretion for service-impacting issues.
7) Fair Use & Rate Limits
We may apply soft or hard limits to protect system stability and fair access, including per-account or per-team quotas, rate limits, and concurrency caps. We will communicate material changes to limits applicable to your current plan.
8) Intellectual Property
- The service, software, documentation, and branding are owned by AudioScribeX or its licensors and are protected by law. No rights are granted except as expressly set out in these Terms.
- You may not copy, modify, host, sublicense, or reverse engineer the service, except as permitted by applicable law or open-source licenses that we publish.
9) Copyright/DMCA
If you believe content infringes your copyright, please send a notice that includes the information required under 17 U.S.C. §512 to our contact below. We may remove or disable access to allegedly infringing material and may terminate repeat infringers in appropriate circumstances.
10) No Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that the service will be uninterrupted, timely, secure, or error-free.
11) Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL AUDIOSCRIBEX OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNT PAID BY YOU TO US FOR THE SERVICE IN THE 3 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
12) Suspension & Termination
- You may stop using the service at any time. You can export your content via available tools while your account is active.
- We may suspend or terminate access for violations of the Terms, legal requirements, or risks to the service or other users. We will try to give notice when reasonable.
13) Changes to the Service/Terms
- We may modify or discontinue features from time to time. If a change materially reduces core functionality for your current paid plan, we will endeavor to give advance notice.
- We may update these Terms. When we do, we will update the "Last updated" date above and, when required, ask you to accept the new version. Continuing to use the service after changes become effective constitutes acceptance.
14) Contact
Questions about these Terms? Email support@audioscribex.com.